LevelUp Casino licence and Australian legal status
Available in AUAustralia’s rules for online casinos differ from the laws governing licensed sports wagering. LevelUp Casino’s international registrations, the historical actions concerning its former operator and the remedies available to Australian consumers each answer a different question.
Table of Contents
- Why online casino supply is prohibited in Australia
- What an offshore dispute means for consumer remedies
- The current operator and the licences in its history
- How Australian gambling tax rules fit the picture
- The ACMA record across the Level Up name
- Questions about Australian casino permissions
- Foreign registration does not create Australian casino permission
Why online casino supply is prohibited in Australia
Australia’s Interactive Gambling Act 2001 prohibits businesses from providing online casino services to people physically in Australia. Casino-style pokies, roulette, blackjack and poker fall within the relevant prohibition, and advertising those prohibited services to Australians is also banned. The rule concerns the provider and its advertising: describing the supply offence is different from saying that an individual player is prosecuted simply for taking part.
The Australian Communications and Media Authority (ACMA) enforces the federal interactive-gambling framework. It distinguishes prohibited online casino services from certain forms of regulated wagering. Licensed pre-match sports and horse-racing bets operate within a separate permission framework; that distinction does not create an exception for a remote casino simply because the same international brand carries a sportsbook.
LevelUp Casino does not hold Australian authorisation to offer online casino services. ACMA’s 2022 investigation found its historical operator Dama N.V. lacked the relevant Australian state or territory licence, and the present register of authorised wagering providers does not list Level Up. The absence of an Australian casino permission follows first from the statutory prohibition itself; a registration from another jurisdiction cannot override it.
An Australian-dollar payment option or a casino domain appearing in search results is not evidence of lawful service. Product details and Australian law answer different questions. The brand’s international fiat and cryptocurrency payment catalogue describes payment types, whereas Australian law determines whether the underlying online casino service may be supplied locally.
Australian legal boundary: Offering or advertising prohibited online casino services to people in Australia is unlawful. This does not mean all online wagering is banned, and it does not turn a foreign casino registration into local permission.
The distinction also matters when interpreting screenshots, past experiences or online discussions. A reader might encounter older Level Up domains associated with a different corporate period. Access to a page or a historic domain is not a regulator’s authorisation, and it says nothing by itself about whether a particular transaction or customer complaint has a remedy under Australian law.
What an offshore dispute means for consumer remedies
ACMA explains that Australian regulators cannot secure remedies for customers who experience withheld winnings or unfair treatment by illegal offshore gambling providers. That is a practical consumer-protection gap: a person may have transaction evidence and an account balance yet lack the local regulatory route available with a permitted domestic provider. A complaint to an Australian authority is not the same as an enforceable decision ordering an offshore casino to pay.
Complaints about LevelUp Casino include delayed or cancelled withdrawals and disagreements about identity verification or account handling. Those individual reports identify possible points of friction; they do not establish how often a similar event occurs for every customer. A missing document, a payment-provider check and a substantive disagreement over account terms can each produce a different dispute and require different evidence.
Preserving the transaction history
Useful records in any disputed remote transaction include the payment reference, date and denomination; copies of the account balance and requested withdrawal; the relevant account correspondence; and the exact explanation, if any, supplied by customer support. The important distinction is between showing that a request was made and showing the contractual reason it was accepted, delayed or rejected. Screenshots with a visible date and unaltered correspondence usually establish a sequence more clearly than recollection alone.
Bank and card disputes follow the rules of the issuing provider and the payment method. A chargeback is not automatic and should not be represented as guaranteed recovery of a gambling loss. Cryptocurrency transfers add a separate constraint: completed transfers to the wrong address or network can be irreversible, and a later account disagreement does not undo the underlying blockchain payment. The account verification and support overview explains where identity checks and record keeping enter the process.
Where a complaint can travel
Start with the operator’s support channel when a transaction is declined or delayed. Complaint services can record the case and help with communication, but they cannot necessarily force the same outcome as a statutory regulator. A foreign licensing authority may have a complaint pathway under its own rules; an Australian regulator cannot be assumed to enforce that foreign process. The licence record discussed below identifies the present operator and jurisdiction without promising a consumer remedy.
For broader financial harm or difficulty controlling play, the appropriate response is separate from a payout dispute. Gambling Help Online offers confidential Australian counselling and support, and the National Gambling Helpline is available on 1800 858 858. Advice about payment disputes, gambling behaviour and tax treatment comes from different professional services; none should be confused with approval of an offshore casino.
The current operator and the licences in its history
The present operator of levelupcasino.com is Novatrix SRL, a Costa Rican company identified under registration number 3-102-893958. Its present Anjouan registration must be separated from the earlier Dama N.V. period. A licence registered to a historic operator does not automatically prove that today’s domain is still covered, even if a later corporate record shows that the older company continues to hold a licence elsewhere.
The Anjouan Gaming Authority’s public register identifies Novatrix SRL as the holder of B2C licence ALSI-202508056-FI2. The register expressly includes the official domain levelupcasino.com, with an issue date of 25 August 2025 and a listed expiry of 24 August 2027. This is a registration for the jurisdiction shown in the register. It neither replaces Australian law nor supplies a local remedy through ACMA.
The operator also lists Tobique Gaming Commission e-gaming licence 0000002. The current domain’s coverage under that licence is not clear from a primary Tobique register, so treat the number as the operator’s own licence claim. It does not change the Australian access rules.
Dama N.V. appears in Curaçao’s later corporate register under B2C licence OGL/2023/174/0082, issued on 24 December 2025. Dama was the operator named in earlier Australian action concerning Level Up. A later corporate licence for Dama is not evidence that it remains the operator of the current levelupcasino.com domain, and it does not convert that licence into Novatrix SRL’s current authorisation.
| Entity or authority | Relevant record | Meaning for the domain and Australia |
|---|---|---|
| Novatrix SRL — Anjouan | B2C ALSI-202508056-FI2; 25 Aug 2025–24 Aug 2027 | Current public register explicitly includes levelupcasino.com; not Australian permission |
| LevelUp operator claim — Tobique | E-gaming 0000002 | Operator claim; current domain coverage is not clear from a primary Tobique register |
| Dama N.V. — Curaçao | Corporate B2C OGL/2023/174/0082; issued 24 Dec 2025 | Historic Level Up operator; later company record does not prove present domain coverage |
| Australia — ACMA | Interactive Gambling Act and enforcement record | No Australian online-casino authorisation for LevelUp Casino |
A licence entry needs to be read at the level of the legal entity, domain and licensed activity. Matching only a brand name can misidentify which company bears responsibility for an account. Conversely, a valid entry for a current domain abroad is meaningful within that jurisdiction without granting every right required to serve people in another country.
How Australian gambling tax rules fit the picture
The Australian Taxation Office generally treats ordinary recreational gambling winnings as outside assessable income and ordinary gambling losses as non-deductible. Gambling carried on as a business can receive different treatment. These general tax principles concern a person’s circumstances; they do not legalise a gambling service that cannot lawfully be offered in Australia.
Record keeping is still relevant. Someone who has received a large payment, moved between currencies or engaged in activity with business-like characteristics may need to establish what happened and how it should be classified. A cryptocurrency transfer can also introduce separate record-keeping questions about the asset itself. Tax treatment depends on the actual transaction and circumstances rather than the word “winnings” used in a casino account.
Players with material amounts or unusual activity should obtain personalised advice from a registered Australian tax adviser. An adviser can distinguish a recreational gambling event from business activity and consider whether any separate asset transactions matter. Neither this general tax explanation nor a foreign gaming licence should be read as permission to access a prohibited online casino service.
The ACMA record across the Level Up name
The enforcement timeline must be read alongside the operator timeline. In its formal warning dated 27 April 2022, ACMA named Dama N.V. and associated Level Up casino services. The investigation identified levelupcasino.com, levelupcasino1.com and levelupcasino2.com among relevant domains. That record establishes what ACMA investigated at the time; it does not identify Novatrix SRL as the company responsible for those historical events.
In the April–June 2023 reporting period, ACMA referred levelupcasino2.com for internet-service-provider blocking among a wider group of gambling domains. That historical .com domain is different from the .net domain levelupcasino2.net. The blocking referral concerned the .com domain and should not be treated as action against the separate .net site.
ACMA’s April–June 2025 report records further action concerning a Dama N.V. service using the Level Up Casino name, followed by a formal warning in July 2025. The regulatory record again names the historical operator. The current Anjouan register, separately, links Novatrix SRL and levelupcasino.com from August 2025. The timing does not establish the date when the business changed operator, and the two companies should not be treated as interchangeable.
| Date | Record | Named entity or domain |
|---|---|---|
| 27 April 2022 | ACMA formal warning | Dama N.V.; levelupcasino.com and historic companion domains |
| April–June 2023 | ISP blocking referral | Historic levelupcasino2.com |
| April–June 2025 | ACMA investigation and subsequent July warning | Dama N.V. and Level Up Casino name |
| 25 August 2025 | Anjouan B2C registration issued | Novatrix SRL; levelupcasino.com expressly listed |
| 24 August 2027 | Expiry shown on the Anjouan listing | Novatrix SRL registration term |
This chronology explains why an older warning and a newer licence can concern the Level Up name without establishing identical corporate responsibility. An enforcement document is evidence of a regulator’s finding against the entity it names. A later licence register is evidence of the entity and domain it lists. Neither should be stretched into a conclusion it does not contain.
The LevelUp Casino overview covers the wider international product, complaint history and account controls. A foreign licence or third-party score does not replace Australian consumer protection.
Questions about Australian casino permissions
Can LevelUp Casino legally offer online casino games to people in Australia?
No. Australia prohibits providers from offering online casino services to people physically in the country. A foreign gaming licence does not grant Australian casino permission.
Does the Anjouan licence cover levelupcasino.com?
Yes. The Anjouan Gaming Authority’s public register lists levelupcasino.com under Novatrix SRL’s B2C licence ALSI-202508056-FI2. That registration does not authorise Australian online casino supply.
Did Australian authorities take action against Level Up Casino?
Yes. ACMA warned historical operator Dama N.V. in April 2022 and recorded further action involving the Level Up name in 2025. A 2023 blocking referral named the distinct domain levelupcasino2.com.
Can an Australian regulator recover a disputed offshore casino withdrawal?
ACMA warns that Australian regulators cannot secure player remedies for withheld winnings or poor treatment by illegal offshore gambling providers. Keeping transaction records may support a complaint, but recovery is not guaranteed.
Read next
Foreign registration does not create Australian casino permission
LevelUp Casino’s present domain appears on Novatrix SRL’s Anjouan B2C licence, while Australia prohibits the supply and advertising of online casino services to people in the country. The register entry describes permission in its own jurisdiction, not a legal route into Australia.
Historical ACMA action belongs to Dama N.V.; later Anjouan registration belongs to Novatrix SRL. Keeping those records separate also clarifies the consumer issue: Australian regulators cannot secure a payment remedy against an illegal offshore provider merely because its brand is familiar or its foreign registration can be found.
Published by the Levelupcasino2.net team.
